Cigna offers health insurance policies around the world. We are passionate and driven in helping people to improve their health, well-being and sense of security.

We started more than 200 years ago and since then we have continued to innovate and expand. At Cigna Health Benefits we focus on the unique needs of intergovernmental (IGO) and non-governmental (NGO) organizations, and expats from multinationals in Europe and Africa.
You can read a lot more about Cigna at

Customer Service & Claims Nairobi, Kenya

You can read a lot more about Cigna at


  • As Claims Analyst you analyse claims in respect of client medical costs.
  • You deal with doctor fees and hospitalization invoices for employees in international companies and intergovernmental institutions
  • You analyse reimbursements according to the contract agreements and assess, code and calculate them using a computerised claims processing system.
  • You pass communications to the communication team to solve or preempt any possible issues with your stakeholders.
  • You take responsibility/ownership of complex cases. You handle them accurately and with the personal attention that is required.
  • You keep your knowledge up to date with respect to the medical information necessary for handling claims and you take part in trainings to ensure you are up to date with policies, processes and other required information.
  • You are attentive to inaccuracies in the files and communicate them to your team leader/departmental head.


  • You have an active knowledge of English which you are not afraid to use in interactions with both internal and external parties and you can read and understand French and are able to have advanced conversations.
  • You are prompt, precise and good with numbers.
  • You have an eye for detail and you are known to work meticulously.
  • You can work individually and make correct decisions, always keeping customer centricity as guiding principle through everyday work;
  • You are flexible and quickly adapt to ever-changing work processes.
  • You are aware of the sensitivity and delicacy of the information you handle.
  • You are proactive, ensuring a smooth workflow and taking into account the needs of your client.
  • You are a team-player, sharing best practices on processes and procedures with your colleagues.
  • You can familiarize yourself quickly with computer applications.


  • A challenging job in an international and growing enterprise.
  • A dynamic, and entrepreneurial company culture that values and stimulates initiative.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: This email address is being protected from spambots. You need JavaScript enabled to view it. for support. Do not email This email address is being protected from spambots. You need JavaScript enabled to view it. for an update on your application or to provide your resume as you will not receive a response.

 Click Here to Apply>>Customer Service & Claims Nairobi, Kenya




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